Refund policy

At TrendYourStyle, we want you to receive your products in good condition and as described on our website.

1. Return Policy

We generally do not accept returns for change of mind, wrong selection, personal preference, or minor differences in colour/appearance.

Returns or exchanges may be considered only in the following situations:

* Product received is damaged during transit
* Product received is defective or non-functional
* Wrong product has been delivered
* Product is significantly different from the product ordered

Any return/exchange request must be reported to us within 48 hours of delivery.

2. Damaged or Defective Products

If your product arrives damaged or defective, please contact us within 48 hours of delivery.

Mandatory Unboxing Video

For any claim involving a damaged, defective, broken, missing or incorrect product, an unboxing/opening video is mandatory.

The video should:

* Start before opening the package
* Clearly show the shipping package and shipping label
* Show the package being opened
* Clearly show the product and its condition
* Be continuous and unedited wherever reasonably possible

Without suitable unboxing/opening video evidence, we may not be able to approve a damaged or defective-product exchange/claim.

This requirement helps us verify damage that may have occurred during shipping and protect both customers and our store from fraudulent claims.

3. Exchange Policy

If an eligible product is confirmed to be defective or damaged, we may provide an exchange/replacement of the same product, subject to availability.

If the same product is unavailable, we may offer an alternative resolution, such as:

* Replacement with an equivalent product, or
* Refund, where applicable.

The final resolution will depend on the nature of the issue and product availability.

4. Products Not Eligible for Exchange/Return

Products may not be eligible if:

* The product has been used, damaged or altered by the customer
* Damage is caused by misuse, accident or improper handling
* The product is returned without its original packaging/accessories where these are required for verification
* The claim is made after the applicable claim period
* The issue is only a change of mind or personal preference
* Required evidence, including an unboxing video where applicable, is not provided

5. Refunds

Where a refund is approved, the refund will generally be processed after the product/claim has been reviewed and approved.

The refund method and processing time may depend on the original payment method and payment provider.

Shipping charges, if applicable, may not be refundable unless the refund is due to an error or confirmed defective/damaged product.

6. How to Request an Exchange or Refund

Please contact TrendYourStyle Customer Support within 48 hours of delivery and provide:

1. Order number
2. Customer name and contact details
3. Clear photographs of the product
4. Clear photographs of the packaging
5. Unboxing/opening video
6. Description of the problem

Our team will review the request and provide further instructions.

Please do not send a product back without receiving return/exchange instructions from us.